Controlling Routine Frontline Service Workers †MyAssignmenthelp

Question: Discuss about the Controlling Routine Frontline Service Workers. Answer: Introduction: Engaged employees are productive as the productivity comes from the motivation and personal factors. The efficient workforce brings the success to the organisation. As stated by Katou Budhwar (2015), the management of the organisation needs human capital in order to provide customer satisfaction and to run smooth operation process. If the employees within an organisation disorganised due to lack of motivation, team-bonding, the culture of the organisation and interest; the productivity of the organisation will decrease automatically. In the supermarket sector, the employee engagement is low in Australia; the main reason is lower employee retention rate. According to Sutton, Kamvounias Taylor (2015), lower engagement of the employees creates lower absenteeism and higher focus towards motivation. In the Australian retail sector, 25% of the employees are not engaged and disengaged employees can drop 18% of the productivity; therefore, it can lead to 56% drop in quality (Abs.gov.au, 20 18). In supermarket sector, lack of employee engagement can cause to poor quality control, customer relations, innovation absenteeism, poor teamwork and discouraging team building. In supermarket sector, sales executives play important role in providing customer satisfaction and negative employee engagement can discourage the employees and inflect the morale. Independent Grocers of Australia (IGA) sells general products and groceries to the customers. This supermarket organisation has its stores in South Australia, Tasmania and Western Australia. The employees are not engaged in the organisation as last year employee turnover rate has been increased by 5% (Iga.com.au, 2018). The employees are leaving the organisation; therefore, the organisational productivity is also decreased. The aim of the research is to explore the influence of employee engagement on organisational productivity. The focus of the study is IGA Australia, an independent supermarket. The objectives of the study are: To find out the issues of employee engagement in supermarket Australia To highlight the strategies of organisational productivity in IGA Australia To explore the influence of employee engagement on organisational productivity To provide some possible recommendations to improve the employee engagement in IGA Australia to have better organisational productivity Brief methodology As stated by Hatherley, Jennings Cross (2016), a literature review is the main secondary data collected from scholarly articles of the renowned authors. In the literature review section, the scholarly articles have been reviewed based on the theoretical framework of employee engagement and organisational productivity. In the literature review section, the theories and models of the employee engagement in the Australian supermarket sector will be reviewed based on the information from articles, government reports and websites. The current issues of the employee engagement in the Australian supermarket sector that leads to the lack of employee engagement will be explained. Secondary data of the literature review will be aligned through the collecting of the primary data. Primary data are mainly raw data that would be collected through a survey of the respondents. The researcher will collect the primary data through conducting the interviews with the customer service representatives. The researcher will prepare 5 open-ended questions to conduct the interviews. The sample size of the interviews will be 3 and the researcher will conduct a structured interview to record the data. This study will use secondary data mainly from the online articles, websites, online magazines, Australian government reports and journals. The secondary data sources will provide the information regarding the employee engagement issues in supermarket sectors. The major issues of the employee engagement and past statistics will be collected from secondary data sources. The researcher will review scholarly papers in order to understand the organisational productivity. The annual report of IGA will also be considered. Once the data are collected from the secondary data sources, all variables of the data will be segregated and analysed. As pointed out by Painkas et al., (2015), secondary data are cost-efficient and time-saving. The secondary data sources will be analysed through using thematic data analysis. Thematic data analysis is done through examining, pinpointing and reviewing the secondary data after segmenting the themes of the research. This research will be qualitative research as the observation of the customer service representatives and recording patterns of the secondary data will be analysed. Reference List Hatherley, C., Jennings, N., Cross, R. (2016). Time to analgesia and pain score documentation best practice standards for the Emergency DepartmentA literature review.Australasian Emergency Nursing Journal,19(1), 26-36. IGA Supermarkets | Independent Grocers of Australia. (2018). IGA Supermarkets. Retrieved 3 April 2018, from https://www.iga.com.au Katou, A. A., Budhwar, P. (2015). Human resource management and organisational productivity: a systems approach based empirical analysis.Journal of Organizational Effectiveness: People and Performance,2(3), 244-266. Mone, E. M., London, M. (2018).Employee engagement through effective performance management: A practical guide for managers. Routledge. Palinkas, L. A., Horwitz, S. M., Green, C. A., Wisdom, J. P., Duan, N., Hoagwood, K. (2015). Purposeful sampling for qualitative data collection and analysis in mixed method implementation research.Administration and Policy in Mental Health and Mental Health Services Research,42(5), 533-544. Price, R. (2016). Controlling routine frontline service workers: an Australian retail supermarket case. Work, employment and society,30(6), 915-931. Retail Trade, Australia, Jan 2018. (2018). Abs.gov.au. Retrieved 3 April 2018, from https://www.abs.gov.au/AUSSTATS/abs@.nsf/Lookup/8501.0Explanatory%20Notes1Jan%202018?OpenDocument Sutton-Brady, C., Kamvounias, P., Taylor, T. (2015). A model of supplier-retailer power asymmetry in the Australian retail industry. Industrial marketing management,51, 122-130.