Global Business Essay

Today 6e by Charles W. L. Hill Chapter 1 Globalization Introduction In the world economy today, we see †¢ fewer self-contained national economies with high barriers to cross-border trade and investment †¢ a more integrated global economic system with lower barriers to trade and investment †¢ about $4 trillion in foreign exchange transactions taking place everyday †¢ (in 2012) over $18. 2 trillion of goods and some $3. 5 trillion of services being sold across national borders †¢ the establishment of international institutions ttp://www. ge. com/ http://www. ikea. com/ Chapter 1: Globalization Effects of globalization can be seen everywhere: †¢ the cars people drive †¢ the food people eat †¢ the jobs where people work †¢ the clothes people wear †¢ Chapter 1: Globalization WHAT IS GLOBALIZATION? †¢ Globalization refers to the shift towards a more integrated and interdependent world economy. Two key facets: †¢ the globalization of markets †¢ the globalization of production Chapter 1: Globalization The Globalization of Markets /14/2013 1 7 8 9 Globalization of markets: the fact that in many industries historically distinct and separate national markets are merging into one huge global marketplace in which the tastes and preferences of consumers in different nations are beginning to converge upon some global norm. Examples: – Smart Phones (iPhone, Android, etc. ) + Apps – Coca-Cola/ Starbucks- McDonald’s hamburgers – Apple iPad/ Samsung Tablet- IKEA furniture Chapter 1: Globalization The Globalization of Production Globalization of production: the tendency among many firms to source goods and services from different locations around the globe to take advantage of national differences in the cost and quality of factors of production (such as land, labor, capital, and energy), thereby allowing them to compete more effectively against their rivals. Examples:http://www. vizio. com/ BoeingLenovoVizio (B787: 65% outsourced) (design: US; case, keyboard, HD: Thailand; http://www. oeing. com/newairplane/display, memory: S. Korea; Wi-Fi: Malaysia; ass’y: Mex. ) http://www. lenovo. com/planetwide/select/selector. html Chapter 1: Globalization THE EMERGENCE OF GLOBAL INSTITUTIONS Global institutions: †¢ help manage, regulate, and police the global market place †¢ promote the establishment of multinational treaties to govern the global business system General Agreement on Tariffs and Trade (GATT) after WWII Chapter 1: Globalization 2/14/2013 2

Geopolitics and globalization Essay

Geopolitics is a field of study that is responsible for analyzing history, geography and social science with a special reference to spatial politics through patterns of various scales, ranging from state to international levels. It gives a critical examination of economic and political issues in relation geographical frontiers. In this context, geography is defined in terms of function, size, location and relationship of resources and places. Traditionally, geopolitics indicates causal relationships and links between geographic space and political power. It is seen as a concrete line of thought used to essay specific and strategic prescriptions that lay their basis on the relative significance of sea power and land power in the history of the world (Gearnoid, 1998, pp. 33). The consistent concerns of the geopolitical tradition included the relationships between terrestrial and naval capabilities, the identification of international core areas and the geopolitical correlates of power in the world of politics. Geopolitics were conducted through a geopolitical system, that was seen as an ensemble of relations between the interests focused to an area, international political factors, ways, geographical elements and space. Geopolitics is a branch of political geography concerning the assessment of reciprocal relations between politics, geography and power as well as the interactions that arise from their combination. It is therefore a scientific discipline with a basic science nature (Klauds, 2000, pp. 12). Radically, contemporally use of geopolitics deviates from the original use in the 19th century. Originally, geopolitics served as a reflection of international affairs under a strong influence by social Darwinism. Under this, there was a limited significance of international law, global norms and multilateralism all of which signaled realist view of international affairs cynically. The concept currently denotes interplay of geographic space, strategic dominance and natural resources. In connection to earlier usage of the term, its growing use brings on board the need to reflect on the rise of multipolarity in the early 21st century and the renaissance of great power rivalry (Neil, 2005, pp. 23). As the world is changing, there has been great pressure upon traditional or old systems of societal governance and operation. This has been a movement towards globalization, a state where different social setups, economies, technocrats and political affiliates interact, share ideas, problems, challenges and experiences. A globalized society understands, anticipates and advocates for freedom and rights. Globalization encompasses the preaching of rights, justice, freedom, and peace continued support of masses and majority rule to citizens in promoting their own morality related believes. Through interaction, global community has become one society with commonalities in political, social, economic, cultural and technological beacons. Through the process, ideologies of many communities have been alignment towards the same point in both material and non material concerns of life. This change has influenced the original interpretation and applicability of geopolitics limiting the role it initially played (Agnew, 2003, pp. 45). Globalization is therefore premier buzzwords in 21st century, referring to a world which is stretched, interdependent, integrated, shrunk, interwoven, connected and less territorially segmented into various cultural and economic zones. Due to the above description, it is seen as shorthand towards economic liberalism spontaneously adopted by governments of the world, as a social modernization scaled up from national to whole world status with time and also as an economic technological process through the compression of time and space, highly challenging geopolitics (Gearnoid, 1998, pp. 34). Since globalization and geopolitics aspects show some degree of compatibility regardless of the time factor, globalization is of late seen to replace geopolitics. Geopolitics was seen as an issue concerning great powers and empires imposing territorial control to various boundaries whereas globalization is a world that knows no boundaries. This means that globalization has geopolitical roots. Globalization represents a stark break of the geopolitics of the cold war (Brunn, 2004, pp. 20). The free world economy was started during the cold war, through the mantra of the new globalizing economy. Globalization has initiated a new regime of market access through a revolutionary process by international organizations including WTO, GATT, World Bank and IMF. These institutions have aided in departing from geopolitics through enforcement of radical economic liberalism. As a result a new economic geography has emerged, characterized by tension towards continued regulation of economic activities and a world economy with organized flow of goods and capital in locations that are widely scattered. Therefore as geopolitics decay in the current society, there is significant aspiration towards a higher level of global economic development. (http://www. informationclearinghouse. info/article11747. htm) Through globalization, the geographical logic of the world has changed by addressing the disparities between the territorial and interactional modes of capitalism organization. Globalization does not only reshuffle geopolitics in its nature of globality, but through the combination of global networks and localized territorial fragmentation. Geopolitics era structured the world economy into territorial entities such as colonial empires, states and geopolitical spheres of influence (Greer, 2000, pp. 30). In another perspective, globalization is not seen to mark the end of geopolitics but reform it. The main novelty today is the role of economic prosperity, underdevelopment of cross-border flows, networks linking nation to hinderlands and the increased differentiations between regions and localities because of the existing biases along the spatial channel. This clearly shows that globalization has no marked the end of geopolitics, but entails its reformulation from an economic mapping based on territories to a more complex mosaic of states, localities, global city regions and regions differentially integrated into the global economy. This means there exists geopolitics of contemporally globalization concerning the operational and originality structure. To indicate that globalization has not marked the end of geopolitics, social and political boundaries have not disappeared but are in a process of reconstitution along and across long established ones (Larrabee, 2003, pp. 12). Geopolitics was hegemonic in nature. For many years, geopolitics has been known to limit political and economic influence of many countries through dividing the world into territorial empires and trading blocs. The limitation was facilitated through enactment and enforcement of powerful strains to minimize the involvement in political affairs and foreign economic affairs. Geopolitics was highly supported by the autarkic dogmas of soviet communism and competitive trading blocs which were partly blamed for the great depressions of the 1930s. After the Second World War, a strong internationalist American agenda was brought in to counterpoint the effects of the communistic societies by sponsoring international investments, currency convertibility and free trade. This effort towards a free world order provided the groundwork to internationalization of global activities. According to this explanation, we can say that geopolitics laid down the groundwork to globalization. On the other hand, Globalization can thus be said to be a kind of geopolitics that has undergone transition within time and spatial dimensions (Heymann, 2005, pp. 67). Twentieth century economic globalization has been linked to two issues that indicate the linkage between geopolitics and globalization. These issues were both political and economic because they aimed at promoting as realization of continental expansion and later to global expansion in political, economic and social spheres. First, expansion of market was viewed as a necessity towards social well being and national political well being. Second, economic liberty or independence was viewed as the foundation for freedom per se. these views opened a new page as far as geopolitics is concerned (Buqajski, 2002, pp. 43). Early in the 21st century America underwrote continental expansion but stimulated foreign market for their commodities. However, the power of the government to control private economic activities was limited by federal subunits and the divisions of power between the branches of federal government. Such branches included the congress, the presidency and the Supreme Court. This system depicts how firm and conservative geopolitics was. On the other hand it shows how globalization was challenged by the system of governance before starting to grow. Globalization was experiencing a pull apart scenario from tiers of government and federal branches. Down the years, the country and other several nations have extended their powers beyond continental to global frontiers. This means the role of geopolitics in modeling the system of governance is decreasing with time, but it shall not bet forgotten that it serves as the bottom line for change, the change being renamed as the globalization (Herd, 2002, pp. 65). For globalization to be completely explored, it is necessary to assess the role played by geopolitics in its structuring. This is because of the commonalities the two concepts have. Such process will involve comparison between hegemonic power against democracy or devolution. The regime makers in this changing world determine the speed, scope and nature of globalization, regarding how far they are free from geopolitics. The roots of geopolitics indicate the reforms in markets, concentration of political and economic power and hegemony (http://www. informationclearinghouse. info/article11747. htm). To show the current scenarios in issues of globalization and geopolitics, many media commenter, IPE scholars and policy makers criticize de territorial threats from Middle East on the failure to adjust and embrace globalization. This has forced United States of America to use force and bring Middle East to globalization through a slogan that disconnectedness defines a danger. The Middle East is claimed to lie centrally to a vast region that is disconnected to global flow of security, capital and people to sustain mutually assured dependence. Americans have claimed to be fighting geopolitics in the Middle East region. It is said that geopolitical imaginary in the Middle East is blind towards networks of transnational mobility across the region. The study and consideration of geopolitics in the region gives the micro foundations of globalization in the area. It is also widely believed that the rate of globalization is inversely related to extend of geopolitics (Gearnoid, 1998, pp. 35). Areas with high rate of geopolitics are thought to have low rates of globalization and vice versa, but none completely outdoes the other. This means both concepts are important for the involved elements around the globe to intermingle efficiently. This is built on pluralistic theory of globalization, stating that transnational processes and diverse global processes are heterogeneously shaped by agents and networks of alternative geopolitical imaginaries (Agnew, 2006, pp. 16). Specifically the way to globalization can be evaluated by considering the geopolitics of tourism since 2001 in the Middle East region. As opposed to many, tourism has significantly developed since then. Public and private sectors in tourism that initially focused on tourism from industrialized nations have redirected their efforts towards both domestic and regional tourist flow paving way to new, more regional and stylish tourist development. Today, new and emerging forms of regional Islamic tourism and Arabic tourism, propelled by oil income expansion and consumer behavior shifts have remapped globalization meaning in the region. Firms, states and various actors across Middle East are seeking negotiation on own interaction with global economy, promising to assert manipulation of their local spaces and territory and therefore define their itineraries of globalization (Klauds, 2000, pp. 19).

Copyright Essay Example | Topics and Well Written Essays - 500 words - 1

Copyright - Essay Example This system allows the potential sharing of copyrighted materials, which can give rise to copyright infringement. Copyright infringement, under the US laws, is the copying or substantial reproduction of materials that are protected by the copyright law (Miller & Jentz 2007 155). A group of music companies led by A&M Records, Inc. brought an action against Napster for copyright violation, with preliminary injunction, in the District Court for the Northern District of California. In 2000, Judge Marilyn Patel accordingly issued a preliminary injunction against Napster enjoining the latter from â€Å"engaging in or facilitating others in copying, downloading, uploading, transmitting or distributing plaintiff’s copyrighted† (A&M Records, Inc. v Napster, Inc. 2000 114 F Supp. 2d 896) materials. The order was appealed by Napster to the Ninth Circuit, which however, sustained the order but remanding it to the lower court for refinement noting that it was too broad. In reaching its decision, the Ninth Circuit had to decide on the merits of the arguments of the defendants, in defense of itself and its users. The arguments of defendant Napster centered on the implied immunity granted under the Audio Home Recording Act of 1992 (AHRA) and the exception provided under the fair use doctrine.

Court Case Scenario Study Example | Topics and Well Written Essays - 1250 words

Court Scenario - Case Study Example Even when Walt concurs that the fault may have occurred due to improper pre-testing of the machine before being installed at the customer's work site, he (Norm) is not willing to implicate that his company is at fault, obviously to save its reputation and market standing especially, because it is now passing through a very difficult phase. Walt Winters is guilty of not having assessed the technical facts thoroughly, before advising Norm to arrange to replace the machinery. He should have conducted necessary tests and overhauled the machine before passing judgment about it. There seems to be a clear case of communication gap between the Technical Department and Customer Servicing Department, and lack of clarity about where the realm of technical responsibility ends, and decision making management begins. All along Walt Winters was under the opinion that the matter was a management decision, whereas Norm felt it was a technical one. However under NSPE Code III I A, Engineers Code is violated when: "Engineer does not admit and accept his own errors related to the action, or Engineer distorts or alters the facts in an attempt to justify his errors related to the action." (NSPE Code of ethics. 2007). So, if the mistake was on the part of R & M Machinery, the company should not have kept silent and it was obligatory on their part to inform their long-standing customer about the deficiency in their service. Their silence, on a crucial aspect of acceptance of fault for defective machinery, has implicated them in this case. Defense: The deficiency of service on the part of the seller regarding the defective machine has not been conclusively proved, but has just been inferred by the prosecution on circumstantial evidence. It is quite possible that a perfect machine delivered by R & M Machinery may have been mishandled, or wrongly used by Exes. The fault may have occurred, not due to the inherent defect in the machine, but due to wrong handling or mal-operational techniques, which could have led to the parts being damaged or rendered unsuitable, thus making the machine inoperative. However, the seller has agreed to replace the machine on good faith and it has been done to the full satisfaction of the buyer. Here the economic factor is absent, since no losses or damages have accrued to the plaintiff. Since no real losses have occurred and the matter has now been amicably settled, the question of any further queries on this issue shall not arise in future. JUDGE: There has been a breach of trust on the part of the seller in not informing the buyer, regarding the actual fault of the machine and the reason for its failure, despite the fact that, with the exercise of due reasonableness and diligence on its part, this could have been done. Prima facie, there seems to be no evidence to suggest that a deviation of Professional Code of Conduct of Engineers has not taken place in this instance. "In addition to being able to use one's mastery of a professional body of knowledge, this knowledge must be applied consistently, reliably and according to a legal and ethical framework." (Nicole Radziwill.

Banking Regulation and Risks Coursework Example | Topics and Well Written Essays - 1500 words

Banking Regulation and Risks - Coursework Example The banks are now on a constant quest to out-wind the effects of the global financial crisis and encounter a new business era. The change in the regulatory framework of banks has been observed globally. The practices of the banks of increased regulatory requirement have are hindered the banks from progressing (Ernst & Young, 2011). Hence, this report aims to highlight the effect of the global financial crisis on the regulatory framework of the banks. It will signify the need for the banks to alter the global banking landscape. This has become mandatory so that the system can run smoothly and performance can be optimized while developing capability to sustain any such economic shocks in future. SECURITIZATION The financial engineering based process of pooling certain types of assets so that they can be converted into interest bearing securities is called securitization. The asset in turn derives interest and principal payment for the individual who has purchased the securities (Jobst, 2006). This concept began in 1970’s in the US. The agencies which were backed by the US government pooled the home mortgages. By the 1980’s other assets which were primarily important for pooling were gathered and since then the market of securitization grew dramatically (Jobst, 2006). There was incremental growth in the residential mortgage funding through residential based mortgage securities (RMBS) in UK moved to ?257 billion from ?13billion (Wainwright, 2010). Following trend was observed across the years: (Wainwright, 2010) With the global financial crisis the stability of this concept was also widely impacted. This impact originated from the credibility of securitization conducted for the sub-prime mortgage loans. The poor credit origination, lack of regulatory efficiencies and inadequate methods of valuation proved to hurt the securitization severely. UK suffered as nearly 70% of the RMBS were given to foreigners who reverted to local markets (Wainwright, 2010) The concept of Securitization is also known as financial innovation. The need for securitization was realized to supply the customers with securitized bonds which were backed by sufficient assets. The surety that such bonds will never be subject to bankruptcy was a major factor which attracted the individuals towards it (Davis, 2011). USEFULNESS OF SECURITIZATION AND THE FINANCIAL CRISIS Businesses adopted securitization as source of funding for business on the basis of assets held by them. Banks also allured to the usefulness of securitization as it reduced the pressure of minimum capital requirement imposed as regulation (Jobst, 2006). Securitization was widely used in the US before the financial crisis. At the time of the global financial crisis it was observed that the asset based securities were primarily in the limelight of the investors’ portfolio. The securitization tool was asset backed and so it was widely used as collateral of the sale and repurchase agreements. T he asset based securities were also used for the issuance of the asset backed commercial paper. However, the benefits of securitization were enchased unduly that resulted in the crises. During the financial crisis banks were involved as financial intermediaries. When the banking system collapsed these instruments also collapsed as the banks couldn’t sustain the complex engineering introduced for excessive use of the process. This

Lissez-Faire Economy and Functions of Government Coursework

Lissez-Faire Economy and Functions of Government - Coursework Example Laissez-faire economy holds the characteristics of a free market economy which supports the idea of working for private interests. This creates a ground for innovation and creativity to blend into an economy and work in the most efficient manner. In a laissez-faire economy, since there is no government intervention, price determination is done by the market forces of demand and supply and there are no regulations to be followed which are set by the government in a command economy. In such an economy, the producers are profit motivated which boosts up entrepreneurial mindset (Sloman, 2007). The following diagram shows the market forces of demand and supply: Adam Smith, who is regarded as â€Å"the father of modern day economics†, supported the idea of a laissez-faire economy and boosted its importance and significance into the course of history. He referred to ‘the invisible hand’ that regulates the well being of an economy, and consequently, since everybody works for self interest, it benefits the economy as a whole. However, Adam Smith himself supported the idea of government intervention up to a certain extent. The United States of America is a good example where a â€Å"laissez-faire† economy was under practice for a certain period of time. â€Å"Laissez-faire† gained popularity in America because of Adam Smith’s opinions that the government should not indulge too much in the running of economic activities. There existed a greater quantity of conservatives who thought that when government intervened, it was imposing too many regulations. Except the help of government in establishing the railroad system in the 19th century, the state did not intervene much into the decision making of the country. There was existence of private ownership of businesses until the economic system of USA started altering after the Great Depression. There was a great incentive of innovation and people constantly worked in their self interest . The state started intervening to reduce the concentration of businesses and to eradicate monopolies. Before that the state did not interfere in resource allocation of the country and the matters did start deteriorating. Private businesses which were on a large scale started victimizing the small firms and created monopolies. There was a need for government regulation and thus government started stepping in the matters of decision making. Today’s economies have evolved from historical economies and differ in nature and characteristics. In earlier times, government intervened a little too less into how an economic system was supposed to be established. Today’s economies support government intervention and mixed economies have come into existence. A government has vital roles to play and has proved to be beneficial at certain times. A government aims to provide the basic necessities that people or a country require. Its primary aim is to provide security and defense to guard the country against external threat. This enables the people to live in peace and carry out economic activities in the most efficient manner. Also, the government is there to serve justice to people and prevent any illegal activities to take place. But sometimes it pays too much attention on providing security and defense which results in suppression of creativity or innovation that could have resulted in entrepreneurial activities. A government

Marijuana should be legalized in the united states Essay

Marijuana should be legalized in the united states - Essay Example Diseases like nausea, vomiting, glaucoma etc can be treated effectively with marijuana. Moreover, it can be used a pain reliever, hunger stimulant etc. Even though marijuana has good potential in medical science, it has not achieved the status of a medicine yet in America. FDA has not shown green signal to marijuana yet. It is still included in the list of drugs which are misused for changing moods rather than treating diseases. Roth (2008) has pointed out that â€Å"To date, marijuana is still classified as an illegal Schedule 1 drug by the Controlled Substances Act. It is defined as having "no accepted medical use in treatment in the United States" (Roth). This paper argues in favor of legalization of marijuana in United Sates, after analyzing the arguments in favor and against it. Pundits like Fox Newss Glenn Beck and former judge Andrew Napolitano have joined in the debate, on the pro-legalization side. "You know what, I think its about time we legalize marijuana. Hear me out for a second†¦" Beck told viewers in April. "We have to make a choice in this country. We have to either put people who are smoking marijuana behind bars, or we legalize it. But this little game were playing in the middle is not helping us, and is causing massive violence on our southern border." Even Sarah Palin, whos opposed to legalization, has called pot a relatively "minimal problem," telling Fox Business Network this summer, "I think we need to prioritize our law-enforcement efforts. And if somebodys gonna smoke a joint in their house and not do anybody else harm, then perhaps there are other things our cops should be looking at to engage in and try to clean up some of the other problems that we have in society"(Conant and Maloney) Neither the administration, nor the judiciary has any ideas about what to do with the issue of legalization of marijuana. Instead of conducting a pilot study to learn more about the pros and cons of marijuana use, the

Discuss why line-managers might not have an enthusiastic attitude Essay

Discuss why line-managers might not have an enthusiastic attitude towards equality and diversity policies. To what extent might diversity practitioners help to overcome this problem - Essay Example "If managers do not see the business case reflected in the behaviours and skills which an organisation values and the way in which performance is measured and monitored, then the business case risks being a paper based exercise that makes little impression on managers.† Echoing a sense of concern, Hodges (2008) feels that line managers must be encouraged to appreciate the strategic link between corporate social and diversity goals, vis-à  -vis, production, sales, and profitability goals through concrete case studies and examples. Hodges adds that line managers must feel involved in the diversity absorption process, which essentially can be facilitated through effective engagement with diversity practitioners. The Discussion Statement: This essay explores the nuances of diversity management, and examines some of the challenges that line managers face in adapting with a diversity policy for their team. The paper also studies some of the best practices exemplified by diversity practitioners in corporate, to seamlessly implement effective diversity practices in organizations. â€Å"Diversity is acknowledging, understanding, accepting, valuing, and celebrating differences among people with respect to age, class, ethnicity, gender, physical and mental ability, race, sexual orientation, spiritual practice, and public assistance status.† Diversity management, Foster and Harris (2005) opine, â€Å"Encourages innovative practices in human resource management that values employment relationship by addressing individual needs.† Potentially, employers see immense advantage in deploying demographically diverse workforce. Diversity, as opposed to equal opportunity, extends beyond legislation and focuses more on differences amongst individuals and groups (Laflà ¨che, 2005). The liberal perspective has moved the diversity discourse from providing equal opportunities

The growing globalization of markets Essay Example | Topics and Well Written Essays - 2000 words

The growing globalization of markets - Essay Example People visiting Cadbury World are provided for a complete experience of the company's chocolate-making process through a detailed tour, which starts from the main exhibitions and culminates to the shop. The company strives to impress on its customers the thoroughness of the activities that compromise its chocolate-making process. Thus, the service concept of Cadbury World is very customer-oriented and informative. In addition, the company also strives to make sure it maintains a happy staff, believing that happy employees result in happy customers. "According to the American Marketing Association, marketing research is the systematic gathering, recording, and analysing of data about problems relating to the marketing of goods and services." (SBA, Marketing research.) Although market research is imperfect science, it deals with customers and their continual changes feels and behaviours, which are influenced by innumerable subjective causes. (SBA, Marketing research.) Marketing mix represents the total marketing programme of Cadbury Company. It involves decision, with regards to product, price, place and promotion. Marketing mix serves the linkage between a business firm and its customer. Thus marketing mix is a blending of decisions in the 4 P's. It is a system comprising the subsystems of product, promotion and distribution. These elements of the marketing mix are interrelated because decisions in one area affect the others. Marketing mix is a dynamic concept as it keeps on changing with changes in markets and the environment Philip Kotler has defined the term marketing mix as "the set of controllable variables that the firm can use to influence the buyer's response". (59) The marketing mix denotes a combination of various elements, which in their totality constitute Cadbury's "marketing system". These elements are often described as FOUR P's: Product, Price, Distribution (Place) and Promotion. Concept of Market

Sport Psychology Essay Example | Topics and Well Written Essays - 2250 words

Sport Psychology - Essay Example This could turn into a motivating environment and drive better performance, provided the person in confident and good in what he or she is doing. However, if the person is not sure of his or her abilities, it could also very well turn out to be an anti-climax as the presence of people would worsen the level of confidence and eventually degenerate the performance of the individual. The concept of social facilitation becomes all the more important when it comes to sports. Since, every sport in the world has an audience, it is imperative that the athlete should be mentally geared to face the audience. In the highly competitive world of mind games, psychological toughness is of Herculean importance. Confidence is a factor that separates the great from the good and it comes with practice and self-belief. Hence, a good performer can be made to do perform better by introducing motivational factors like cheerleaders. If a person is lacking in skill, it can always be made up through hard work and training. However, if this lag is coupled with the pressure of performing under an audience, it will only make things worse (Watt & Ramakers, 2003). Hence, such an individual needs to practice alone at first, in the absence of an audience to boost up confidence levels and to instill faith in his or her own abilities. The next step would be to mentally train and prepare to cope with the pressure of playing in the presence of an audience. A person lacking mental grit needs to put it a lot of effort to face his or her worst fear which is more often than not, failure. If one can overcome this fear, half the battle is won. This process of mentally tuning up would also involve external as well as internal stimuli. The role of external stimulus is usually played by the coach and self-motivation does the rest of the job. A t-test was conducted to understand this phenomenon of social facilitation. A t-test is usually performed to compare and analyse the performance results of two groups. A group of six individuals, comprising of both men and women were asked to participate in an event. The first set of readings was taken with all participants competing alone as individuals. Then, they were made to participate together as a team. The results obtained from this exercise were also tabulated. A rather interesting trend was observed throughout the course of this test. It was observed that all of them took more time to finish the event when they were co-acting. This could be directly inferred from the values of mean and standard deviation in both cases. The mean time while the group was co-acting was 231 seconds compared to a mere 98.6 seconds in the case of individual competition. The standard deviation figures too indicated a similar trend. Usually, standard deviation is used to determine the degree of va riation. In the case of individual competition, the standard deviation was 23.8 and it was 120.6 while the participants were co-acting. This gives a clear indication of social facilitation playing a strong impact on all the individuals present in the group. All the participants performed better when they were competing as individuals. However, their performance was found to deteriorate when they were co

Argumentative Essay Essay Example for Free

Argumentative Essay Essay Malcolm X expressed the pent up anger, frustration, and bitterness of African Americans during the major phase of the civil rights movement. According to Learning to Read, â€Å"I believe it took me a day. Then, aloud, I read back, to myself, everything I’d written on the tablet. Over and over, aloud, to myself, I read my own handwriting.† (Paragraph 8) This means that he basically read his own handwriting. In Malcolm X’s, Learning to Read, he enhanced his life with reading and comprehension by having to experience his black community being treated wrong and having to go to jail. According to Learning to Read, â€Å"Many who today hear me somewhere in person, or on television, or those who read something I’ve said, will think I went to school far beyond the eighth grade. This impression is due entirely to my prison studies.† (Paragraph 3) This means that he’s known for his famous speech. Either on television or someone who read something that he said. Malcolm X was imprisoned for a long time, and was studying while there. The qualities that he possessed while in prison were phenomenal and not worthy to the white people. But, he didn’t become intelligent in jail for them; he did it for his fellow black community. According to Learning to Read, â€Å"It had really begun back in the Charlestown Prison, when Bimbi first made me feel envy of his stock of knowledge.† (Paragraph 4) This really means that he really didn’t start to read and comprehend until he met Bimbi. However, Bimbi was the first person he met in prison that didn’t use slang language. It was a surprise to Malcolm, because he didn’t know there would ever be anyone learning to read and comprehend like him in jail. On the other hand, how did learning to read aid him to understand the struggle of African Americans in this country? From my understanding, I believe that it aided him by it freeing him physically in his mind. And, it aided him by leading black people in the civil rights movement. According to Learning to Read, â€Å"In my slow, painstaking, ragged handwriting, I copied into my tablet everything printed on that first page, down to the punctuation marks.† (Paragraph 7) This means that he basically was practicing his handwriting while, at the same time, reading the words and comprehending them. Also, how did it enable him to impress people of colors? In my opinion, I believe it enabled him by expanding his knowledge about blacks with the plight they were experiencing. To conclude, the central idea of the text was that reading and comprehension helped him understand the racism in the black community. Malcolm X was basically strong and opinionated. Also, he is ambitious and anxious to get the freedom for his people and for himself. The reason being was because to awaken black people or in other words, spark them.

Analysing The Changing Transition To Adulthood Social Work Essay

Analysing The Changing Transition To Adulthood Social Work Essay The transition to adulthood looks very different than it once did. The transition to adulthood has been elongated and a sequential pattern to this transition has become less identifiable. No longer do young people transition in a lockstep pattern from education, to marriage, to stable work, to childbearing (Settersten, 2005). Common sequences related to the transition to adulthood reminiscent of life since the 1950s, no longer apply to contemporary young adults. The overarching societal structures have greatly impacted the transition to adulthood, including educational systems and family structure. In the last 100 years the necessary education to meet societal standards of living has changed from minimal attendance to increased necessity of secondary and vocational training to the contemporary necessity of university degrees and continued education even through a individuals career (Kohli, year). This increased educational attainment for young adults requires many young people to in turn delay marriage and family formation as they concentrate on education (source). Concepts and expectations related to family have also changed. Marriage is delayed, divorce is common and cohabitating couples have increased. These factors certainly interact with the experiences of young people who transition into adulthood who may wait to marry or cohabitate for longer periods of time without the commitment of marriage. The definition of adulthood has also changed. Many young people are not able to clearly articulate when they became an adult or if they are an adult (Molgat, 2007) (many people of even older ages may have a hard time expressing this as well, begging the question of what adulthood actually means for the larger population). In the past, adulthood has been marked by certain role changes; the traditional markers relate to finishing school, starting a career, marriage, childbirth, and owning a house. In particular, the onset of certain social roles ensue people to identify as young adults. Parenthood is viewed by some as a definitive step in becoming an adult, particularly because of the responsibilities and role changes associated with it (Osgood et al., 2005). However, in qualitative interviews young people may indicate that it was not even until their second or third child that they felt like an adult. Also, young people may be able to avoid the responsibility of a child by having thei r parents (the childs grandparent) take care of the child. Parenthood does not always equal adulthood. In the past, these markers were also associated with a typical age or age range when young adults experience these markers. These markers, however, have become unsystematic for young adults occurring at different times, at a different pace, and they may not even be reached until the mid to late 30s. As these markers have been pushed back for young adults, does this mean that a 35-year-old was not an adult until they married at age 35 and consider children at age 37? Young adults are likely to have varied definitions of transitioning to adulthood given the recent convoluted experiences of young adulthood. Identification as an adult may be swinging from less emphasis on social roles to the actual attributes young people experience regardless of their circumstance (Arnett, 2000). A sociologist would argue that these attributes arise from the social experiences within a persons life but perhaps these experiences which give young people a sense of adulthood needs to be more broadly defined (Osgood et al, 2005). Many young people report that a feeling independence, self-sufficiency, responsibility or being able to take care of themselves financially leads to them as identifying as an adult (Arnett, 2000). Yet, many 30-year-olds may still be reliant on their parents for financial support, especially given the current economic climate. Does this mean they are not yet adults? As demonstrated the role expectations and contexts of transitioning into adulthood are less clear than 30 years ago. The transition to adulthood can cause confusion for young adults as traditional makers of adulthood suc h as marriage, full-time work, exits from education, and childbearing do not hold the same meanings as these markers did for young adults parents. Again, I turn to the broader social structures that have influenced some of the changes contemporary young adults experience. The life course overall has been elongated. People live longer and healthier than they did compared to 70 years ago). The lengthening of lives and the expectation of living longer afford peoples experiences between life and death to be more varied and less standardized (Moen, 2003). This has also allowed the period of adolescence and young adulthood to be extended. People can delay some commitments because it seems as though they have a lifetime to complete them. Furthermore, fertility is more controlled than 50 years ago (Mayer, 2004). People are choosing to have children later because they can control to some extent with the infusion of birth control; this is also intertwined with education and the economic climate. Couples can also have fertility interventions if they decide to have children late. In American Dream (DaParle, 2005) a young women in the 60s s peaks of her grandmother taking care of her when her mother died, yet her grandmother was only 37. Now, 37 might the time a woman is becoming a parent for the first time and grand parenting will be in the distant future. It may be that the clustering of these experiences with social roles may be the prominent pathways to feel like an adult (Schulenberg et al., 2005). Arnett (2000) also describes young adulthood as unique phase primarily because of the demographic (these are the role changes mentioned above), subjective and identity characteristics unique to this phase. Demographically these roles have been pushed back later in the life course and also happen more haphazardly or in less standardized order than past generations. Subjectively young people are ambivalent about their adult status, not knowing whether to identify as an adult or not. Their subjective experience of being an adult is crucial, however, as opposed to some of the more objective markers. Finally, he argues that young people are still exploring their identities during this time. The identity exploration once primarily connected with young adulthood is now thought to happen more so during a persons twenties. Other theories and researchers argue that it is the overarching structures which have lead to these changes in adulthood (Cote Brynner, 2008). They assert that not all you ng people experience what Arnett (2000) describes. The experiences of young adults are vastly different given young peoples and their families social position in society. Not all young adults have been given the same opportunities or privilege to explore their identity during this phase. This is especially true of more disadvantaged populations of youth, such as youth in the foster or juvenile system, poor, homeless, and rural youth (Settersten, 2007). Social Position As opposed to young people actually choosing these varied pathways, these unique combinations of experiences may relate more to institutional, contextual and social differences between groups of young adults. The timing of when young people experience these transitions and the pace they experience them vary because of institutional and structural factors that influence both the human and social capital of young adults (Cote Bynner, 2008). Many young people get to rely on their parents during these transitions, youth in foster care and from poorer families do not experience this same support. For example, foster care youth are forced to live independently at age eighteen. This will result in very different experiences for these youth as they navigate adulthood compared to youth whose parents still contribute to their finances until they are 25 years of age or even older (Hamilton Hamilton, 2009). Also, youth from poor families may need to help their families after graduating high sc hool as opposed to attending college or working to support themselves. These youth may also be involved in the caretaking of their younger siblings. The parents of these young adults are not an asset to these youth as opposed to their more privileged counterparts. Parents, however, are now needed and expected as a support while young people experience the first time transitions related to young adulthood (Settersten, 2007). The experiences of more disadvantaged young adults may either be especially delayed or fast forwarded. Many other youth are provided the opportunity to attend college where they experience a sense of being semi-independent (Kett, 1977). The semi-independence of college lets young people experience living on their own in a slower transitional mode as they start living in the dorms and may eat in the cafeterias. They are slowing weaned off the full support of their parents into the college support system and finally they experience these transitions on their own and with their own social supports. What happens to youth who did not get to attend college? They do not get the luxury of experiencing a semi-independence or the developmental supports experienced in college. They will likely have less income and fewer opportunities for jobs without the necessary education attainment (U.S. Department of Education, 2006). Marriage may not be typical of these young adults as its delayed patterns become more and more the norm. Moreover, many youth in poverty cannot take advantage of a delayed adul thood. They may experience disconnection from social institutions and be forced into responsibilities (Hamilton Hamilton, 2009). Furthermore, homeless young adults are not only combating the issues of obtaining a job, being self-supporting, and forging life on the streets they are experiencing the stigmas of being homeless (Hagan McCarthy, 2007). Internalizing the stigma of being homeless seems especially crucial for these young adults given this critical period of identity formation. Many of these youth have had catastrophic family backgrounds and experiences on the street and connecting them with social institutions is precarious but essential. The very systems that protect the middle and upper class such as the police force may be too afraid to go into the poor neighborhoods of these young people or may even be the perpetrators of harassment toward these young adults (Hagan McCarthy, 2007). Expectations and social codes are less likely transmitted by family and parents for homeless young adults given their transient relationships. Homeless young adults likely frame their transition to adulthood very diffe rently compared to residential young adults given the hardship of living on the streets and the financial survival methods they must employ. Young adulthood is also experienced differently by geographic locations, urban or rural. The institutional and social structural supports related to the transition to adulthood very significantly for those living in a rural environment. Rural young people may not have the same opportunities to connect to pertinent social structures such as higher education and career related institutions (Wald Martinez, 2003). These youth must choose to stay in their home town with limited opportunities related to work and schooling or to leave their rural setting to pursue education and career opportunities but sacrificing the community and social supports of their home. Thus, another dimension of choosing to leave a familiar lifestyle and community support is added to the already convoluted decisions related to young adulthood. Moreover, the youth who decide to stay in their communities may be more vulnerable related to education and career outcomes (Oyserman Fryber, 2006). To the best of my knowledge I have not found strong evidence of experiences with the traditional transition makers or pathways to adulthood relating to a specific gender (Schulenberg et al., 2005). I am sure this is an area ripe for research but also gender may be a less salient concept for contemporary young adults as many social roles do not carry the same gender connotations as in previous generations. Poverty: An Ecological Perspective of Young Adults Understanding the ecological levels including micro level personal characteristics, meso level relationships, and the broader macro level policies related to young adults in poverty and from impoverished backgrounds is essential. Creating pathways of social mobility is critical during the transition to adulthood as young people experience excess role changes within institutional structures. Young adulthood may be an especially critical time where social mobility can occur as young people navigate these systems for the first time; creating pathways for future opportunities (Hamilton Hamilton, 2009). At the same time young adulthood is likely a particularly sensitive and vulnerable time because young adults are doing these transitions for the first time, meaning they could be volatile or missteps could have long lasting effects into adulthood. At the microlevel, psychosocial characteristics may be essential for young adults to navigate the uncharted waters of adulthood. These characteristics are likely even more vital for young people from more disadvantaged backgrounds (Settersten, 2007). Hamilton Hamiliton (2009) argue that sense of purpose and agency are essential characteristics at the individual level. My research also supports the important role sense of purpose plays in young adulthood (Dolenc, 2009). Having a clear sense of purpose to guide individuals may be crucial as young adults set out to reach goals and fulfill adult responsibilities; consequently, they must have goals and aspirations in the first place. A sense of purpose likely connects young people to social and institutional structures as well. Cultivating a sense of purpose in disadvantaged youth helps them to navigate and guide them during the many transitions of adulthood. Furthermore, youth being empowered and understanding that they can act upon the ir environment to create social mobility is essential. However, institutions which support and cultivate young peoples agency are also important, these individual characteristics surely interact with broader systems and resources available to young people. Hamiliton and Hamilton (2009) also emphasize social capital as essential for young adults in poverty. High quality interactions in the mesosystem are essential for youth outcomes (Bronfenbrenner Morris, 2006). The interactions in the mesosystems that relate to human capital and social capital are important for upward social mobility. Mentoring can help build these social interactions and networks for disadvantaged young people. Institutions can emphasize provide social connections for young people. Furthermore, structural and policy level changes can occur to better support these young adults which create increased social interactions for these youth. Within the macro system policies that provide multiple supports for the multiple pathways of young adults are needed, especially for vulnerable youth. The policies in the macro system also influence young adults related to education and job opportunities. Adolescence and young adults are essentially left out of policies that typically support vulnerable populations. As adolescence and young adulthood are usually viewed as a time of vitality, welfare policies are primarily directed to children and people of older ages. Perhaps policies that could help support vulnerable young adults are in order as well. For instance, extending the familial support of the foster care system to an older age would be more appropriate given the current state of young adulthood. Furthermore, providing ways for youth to gain access to health care when even mimumge wage and entry level jobs are hard to find should be addressed. Understanding how more disadvantaged youth can be equipped with the skills to en ter the labor market and become engaged in their communities is essential. Hamilton and Hamilton (2009) suggest the apprenticeship model of Germany as an example of an institutional support and call for more private/public partnerships that could help these vulnerable young adults. Community colleges in the US have also been explored as a possible alternative mechanism for these youth to access social mobility. As youth age and transition into adulthood their developmental outcomes become more dependent on the environment. Clearly more diverse institutions are needed to support the multiple pathways of young adulthood.

User Perceptions of Web 2.0

User Perceptions of Web 2.0 Abstract With the advent of the internet and the evolution of e-business, the widely held perception is that we operate in a know ledged-based economy. Many organisations have realised that changing and adapting their business processes to leverage information technology is vital for sustainability. The traditional paradigm of focusing on products has gradually eroded and organisational rhetoric has shifted towards services. In fact the notion has been permeated that the customer has taken centre stage in corporate strategy . Focus is now drawn to building sustainable relationships with customers and involving them in the decision making processes. Customers are now involved in core organisational processes such as development of new products and services. Customers services in the traditional approach has mainly consisted of assisting customers before or after the purchase of products. With the customer taking a central theme in organisational strategy and with the introduction of Informatio n technology as an enabler of organisational change . IT Organisations have looked at information systems such as Customer relationship management solutions to manage all aspects of customer communications. CRM systems have been rolled out with the promise to enhance operational efficiency and productivity in organisations. CRMs are supposed to help IT Organisations understand their customers better. Most customer services in knowledge based Organisations now rely on knowledge bases and CRMs. However it seems that in spite of all these information systems and organisational efforts , many IT organisations have yet to fully harness the capabilities of e-business and gain competitive advantage by leveraging the customers as co-creators and co-producers of knowledge. Notions such as self-service are not as pervasive as one would expect. It is arguably true that some IT organisations have attempted with belated success to establish a true symbiotic relationship with their customers. The refore this study will attempt to encourage the use of web 2.0 by exploring the user perceptions of users in web 2.0 specifically in customer services. Qualitative research was carried out through semi-structured interviews focussing on the social , personal, cognitive and affective perception of users when participating in web 2.0 (Blogs, virtual forums, etc))within support activities. The analysis of the data was carried out using the Users and Acceptance framework . Implications for research and practice highlight organisational culture as a very important prerequisite for the use and acceptance of web 2.0 enabled technology. CHAPTER 1 Introduction The constant innovation of software products has invariably driven the need for customers to understand and use the ever evolving products effectively (Dholakia et al , 2009).As a result of this organisations rely predominantly on the acquisition of a service support contract defined as pre-sales and post sales support contracts to enable these organisations to learn about the product, assist in using the product and ultimately solving problems during the use of the software ( Gray and Durcikova 2006). An indirect advantage of a support contract provides organisations with information about their customers to personalise the pre-purchase, purchase, and post-purchase experiences (Kohlbacher, 2008). Some firms supplement this employee-based service support model with virtual customer communities ( (Mathwick, Wiertz, and de Ruyter 2008) such as Ebay (Dholakia et al , 2009).In fact Mills and Morris (1986) argue that customers can thus become partial employees by taking over some service functions that are normally carried out by employees. This implies that some firms successfully leverage their relationships with their customers to derive further value creation. This view falls in line with the argument that organisations should build better relationships with their customers with the aim to retaining customers (Lemon, White, and Winer (2002),; not only because the growth of the internet and rapid technological progress has lead to increasing market transparency thus making it difficult to achieve long lasting differentiation (Hande Kimilog?lu and Hu ¨lya Zarali) , but also because customer loyalty can be directly linked to organisational profitability. Loyal customers have higher customer retention rates, use a larger share of their category spending to the organisation, and are more likely to recommend others to become customers of the firm (Reichheld and Earl Sasser, 1990; Zeithaml, 2000; Keiningham, 2007). A new perspective is being heralded that organisations can leverage web2.0 to build closer relationships with customers (Forrester). Web 2.0 encompasses a range of interactive tools and social communications techniques like blogs, podcasts and social networks (Chaffey, 2008).This is because the rapid spread of high speed internet access has enabled the participation and interaction that encourages user created content,creation of communities. The power of web 2.0 technologies such as Facebook and Myspace with 300 millions users arguably exemplies how popular and successful and relevant web 2.0 can be (Chaffey, 2008). Traditionally the verb networking describes the Machiavellian stance of creating and sustaining interpersonal connections and using these for commercial gain (Iacobucci) .Therefore one can be conclude that organisations should innovate on their services and leverage the internet to improve their brands recognition and improve customer loyalty. Interestingly within organisational studies the fostering of relationships to improve customer loyalty and serve customers better is the main reason why organisations deploy customer relationship management systems. In fact some (Chen ,Popovich; 2003 ) define CRM as an integrated approach to managing relationships by focusing on customer retention and relationship building facilitated by the advances in information technology. Others on the otherhand see CRM as a central knowledge management system.Still yet other emphasise the insight that organisations can gain from using CRM systems especially in marketing , segmenting and targeting (Colt.). While all these views possibly suggest that CRM can provide the relationship management , knowledge and insight to leverage the relationship between customers and organisations, it appears CRM falls short in practise to live up to these claims ; in fact Gibbert et al., ( 2002) claim that CRM leaves knowledge residing in customers. Similarly Zaltman (2003) argues that current CRM implementations are restricted to collecting and managing data and information while ignoring tacit information. This shortcomings of CRM has seen some researchers segment and reconceptualise some domains in CRM such as Customer Knowledge Management that deals with tacit knowledge, explicit knowledge and relationship management in customer services (davenport et a, 2001, Gibbert et al , 2002 ). While the importance of web 2.0 technologies such social networking is accepted (Forrester, Chaffeh) many researchers suggest that its impact in organisations has not been thoroughly investigated (Castilla et al. (2000). Therefore the aim of this study is to evaluate the impact of social media in customer service organisations . Data is gathered through an a questionnaire to participants to evaluate the potential and potential impact of web 2.0 technologies on customer services. RESEARCH FOCUS This dissertation intends to explore the use of web 2.0 information systems within customer services of an information technology organisation based in the united states with support centres in the united kingdom, Australia and India. The main themes this research seeks to explore are: How users perceive the Web 2.0 and its relation to their Cognitive needs that describes the acquisition of information, knowledge and understanding. Understand how the affective needs (Emotion, pleasure, feelings.) of users who participate in a firms web 2.0 information systems affiliate with the organisation Understand how Personal integrative ( Credibility, stability, status) are affected by participation in an organisations web 2.0 initiatives understand the impact of web 2.0 on users and the building of communities ( Social integrative) Aim and Objectives Aim The aim for this dissertation is to explore the user perceptions of web 2.0 within a technical support department specifically in an ICT organisations. Objectives Carry out a literature review of CRM within the organisational context and link to knowledge management and enterprise agiliy Examine Web 2.0 and review contemporary web 2.0 literature and its consequences for centralised versus decentralised (localised, contextualised) planning and decision processes in social systems; clarify key characteristics of Web 2.0 technologies and their potential to enhance networking and collaboration among peers in communities of practice; assess the potential of the communication and collaboration features of Web 2.0 tools for creating and exchanging knowledge in corporate information systems; outline the potential of Web 2.0 technologies to foster employee empowerment through collaboration and interaction; and finally draw conclusions for the adoption of Web 2.0 technologies in organisations Research Approach In order to explore the user perceptions of web 2.0 within customer services, qualitative interpretive research will be carried out.Qualitative research appears more appropriate for this study as it will provide information into what each particular user perceives the usefulness of web2.0 . Because such information is more subjective in nature , it is therefore better approached using qualitative research. The essence of this qualitative research will be interpretive in nature into uncovering information about the human perception, feelings, opinions and thoughts (Fonow and Cook ,1991). Observatory research while being useful is limited to solely identifying behaviour however not understanding reasons behind that behaviour and does not include important details such as the context of users. This is not enough insight for the purpose of this research as there is a clear need to ascertain both the behaviour as well as attitudes behind these. Additionally quantitative research acquires data through the assumption that social facts can always be measured on the assumption that they have an objective reality. Thus not identifying that user attitudes and perceptions can be influenced by emotions and as a result fail to gain a deeper insight to motivation and behaviour. Dissertation Outline This section outlines and briefly describes the structure of the dissertation : CHAPTER 1: Technical Support This chapter is an introduction of the dissertation highlighting the research area with a presentation of the aims and objectives of the research CHAPTER 2: Literature Review This chapter is a critical review of existing literature on call centre. It also discusses contemporary theories and perspectives relating to the Technical support. It also discusses the use of information systems within the context of this dissertation CHAPTER 3: Research Methodology will describe and articulate the research methodology. This also includes information about the design of the research and the Organisation Chapter 4: Research findings and Analysis This chapter presents the case study, the findings from the semi-structured interviews conducted in the organization using the Users and gratification (UG)theory as the conceptual lens for the discussion. Chapter Five :Analysis and discusses the result of the research. Each hypothesis is investigated for any acceptance or rejection of the proposed framework designed for each hypothesis. Concluding this section will be a discussion of limitations arising from developing this research. Chapter 5: Conclusion This will discuss the implications of the research findings in practise while also suggesting some recommendations for future research. CHAPTER 2 Theoretical Perspectives on customer relationship management systems Technical Support Customer relationship Management There are diverse views on why organisations implement customer relationship management systems. Ngai (2005) suggests that the CRM have been primarily used to automate processes. Senge et al (1999) suggests that Organisations need to continuously change and adapt to changing environment and assert that Customer relationship management systems are key to this process. Stein and Smith (2009) suggest that if properly organized and applied, information can become the knowledge that defines the mission, form and strategy of an Organisation and associate CRM with theories such as the adaptive enterprise. This view is shared by Sun et al (2006) who suggest the primary purpose of CRMs as adaptive learning. In this context adaptive learning is defined as the process of predicting information from large databases to identify valuable customers, the ability to learn about the preferences of these valuable customers , forecast future behavioural patterns and estimate customer value. The rapid gr owth of the internet (chaffey, 2008) and the current limitations of existing CRM implementations (Gibbert et al, 2002) has seen some It has been established that organisations must exploit existing competencies,technologies, and knowledge (March, 1991) , improvise (Orlikowski) and also pursue knowledge about unknown possibilities for competitive action (Sambamurthy, 2003).It has being In fact the notion of organisational agility is often permeated and is described as a combination of customer agility, partnering agility, and operational agility (Cronin 2000). The underlying perspectives seem therefore to suggest that Organisations operate in continuously changing environments, it appears that Organisations are expected to be agile. Agility There are some divergent views which suggest how companies should attain enterprise agility. The underlying concept behind all these definitions relies on these organisations sensing changes and responding accordingly. Some advocate absorptive capacity (Zahra, 2002) which suggests the capability (dynamic) to create and utilize knowledge. While others suggest enterprise agility that builds upon other theories in management theory such as dynamic capability, strategic flexibility, market orientation and absorptive capacity (Overby 2006). Chaffen (2008) highlights strategic agility as the an organisations ability to innovate and so gain competitive advantage within a market place by monitoring changes within an organisationss marketplace and then to efficiently evaluate alternative strategies and then select review and implement appropriate candidate strategies. Nambisan (2002) postulates that agility is important for organisations and argues that customers serve three valuable roles namely as a source of innovation ideas, as co-creators who help in the development and design of innovative products and services, and finally users help in testing the product or in assisting other users learn about new products or services.Others (Kohli and Jaworski 1990) underline the more strategic advantages of Customer agility and suggest it helps organisations gain market intelligence and in detecting competitive action opportunities. However it seems CRMs are not only implemented for firms to gain agility or intelligence. This raises the question about what Organisations expect from CRM implementations. It appears the role of the customer within organisations has gained increased focus.In that light Kohli Jaworski (1990) postulate that customers play a central strategy in organisations. (Fornell et al , 2006) have done some empirical studies and suggest that there is a direct link between customer relationship activity and firm performance. Similarly Lemon, White, and Winer (2002) highlight the marketing trend of building long lasting relationships with customers for better competitiveness. Agrawal (2003) suggests CRMs are central to the task of making an organisation customer centric and maintains that this is the most certain way of increasing value to organisations and profitability to the organisations. The Information centric view of CRM has also been delineated with Peppers and Rogers (1999) highlighing th e technological aspects of customer relationship management and arguing that CRMs are technology solutions that extend separate databases and sales force automation tools to link sales marketing efforts to improving targeting efforts. From these viewpoints, one could suggest that the ultimate objective behind CRM initiatives is ultimately about managing relationships with customers . The proposition is that if organisations build better relationships with customers, this would ultimately lead to better competitive abilities and can lead to long term competitiveness and sustainability. This appears simplistic and deterministic and there is research evidence to suggest that some CRM initiatives have not met these objectives, for example Rigby et al (2002) argue that CRM initiatives have alienated long-term customers and employees. Customer relationship Management Definition Within the scope of this study the definition of Customer relationship management systems will be aligned with Chen and Popowich (2003) that define CRMs as a combination of people ,processes and technology that seek to provide understanding of customers. According to Chen and Popovich (2003) a CRM system is a complex application that mines customer data, creates a comprehensive view of key customers, and predicts their purchasing patterns. CRMs support business strategy and assist in the building of long term relationships with the customer. Chen and Popowich (2003) also maintain that although CRM is enabled by technology, it is not a technology solution because the key processes are carried out by people and these need clear understanding of the objectives of key decisions. Although the term CRM seems to have a ubiquitous definition that focuses on relationship management with customers, Greenberg (2004) claims that Customer relationship management systems can be interpreted in thre e distinct ways; (1) Data-driven CRM that leans on Information technology and centres around the integration customer information using applications, interfaces, and automation tools. (2) Process-driven CRM builds around organisational practices and rules and seeks to automate organisational processes for better efficiency. (3) people-driven CRM focuses on the job of executives and employees in utilizing face-to-face communication to process relationship management. The underlying proposition is that CRM while being technologically enabled requires company-wide, cross-functional, customer-focused business process re-engineering to be successful. CRM has arguably cemented its position as an important organisational construct with Forrester research postulating the growth of the CRM industry will reach 11 billion dollars annually by 2010 (Forrester,2008). In spite of this apparent success of CRM, there are diverging views on its efficiency and suitability to dealing with issues raised with customer support services departments and as such Chen, Popovich (2003) postulate that CRM is a combination of People, process and technology that need to provide understanding of customer needs to support a business strategy. This suggests that organisational structure is an important facet of CRM. Similarly some suggest that the key to organisation success is rooted in the ability to sense environmental change and respond readily (Overby2006). The environment in this context are the strategic and operational conditions such as regulatory changes, technological advancement and increased customer demands. Thus the point is made for the agile enterprise. Agility is defined as the ability of an (inter-connected) organization to detect changes, opportunities and threats in its business environment and to provide speedy and focused responses to customers, as well as other stakeholders, by reconfiguring resources and processes, and through strategic partnerships and alliances. The argument can thus be made that organisations need to derive more from the information at their disposal to ensure better decisions. In the context of the internet , it can be argued that with the low cost entry barrier offered by the internet , organisations now require unique selling points to differentiate their products and retain their existing customers. This has caused the customer support services departments to emerge as one of the most importan t parts of organisations. Perhaps because customers must learn continuously to keep abreast of innovations (Dholakia et al , 2009).Attracting a new customer is more expensive than retaining a customer (Chaffey , 2006). The Role of Information Systems The role of information technology on agility is often referred to as indirect (Overby, 2006). This view suggests that IT provides the infrastructure upon which other business functions and processes rely. Information technologies such as decision support systems, data warehouses, and OLAP tools can facilitate the development of knowledge through real-time data monitoring, pattern identification and scenario modelling. This enhances the organisation sensing capabilities by providing managers with high-quality information about the state of the business, which helps them, identify emerging opportunities.Others (Sambamurthy et al, 2003) suggest that information technology investments and capabilities influence firm performance through a nomological network of three significant organizational capabilities (agility, digital options, and entrepreneurial alertness) and strategic processes (capability-building, entrepreneurial action, and co evolutionary adaptation)..The essence of their ar gument appears to be that organizations with better information technology are better at making decisions. One can therefore infer from these arguments that organisations should use Information technology as an enabler which enables them to sense and perceive changes in their environment and respond effectively (the fastest response is not necessarily the best response). The role of information technology and its impact on CRM initiatives has been greatly discussed. According to Tamminga and OHalloran (2000) the increasing use of the Internet by customers has important ramifications for CRM because of what is expected in terms of customer management . Along these lines Petrissans (2000) maintains that information technology automation solutions such as FAQ (frequently asked questions ) and interactive voice response systems can increase operational efficiency. Furthermore Sandoe et al. (2001) suggest that information technology development such as business intelligence through data warehousing and data mining are very important for the effectiveness of CRM systems Fundamentally it appears the role of information technology on enterprise ability and agility is often referred to as indirect (Overby, 2006). This view maintains that IT provides the infrastructure upon which other business functions and processes rely. Information technologies such as dec ision support systems, data warehouses, and CRM can facilitate the development of knowledge through real-time data monitoring, pattern identification and scenario modelling. This enhances the organisation sensing capabilities by providing managers with high-quality information about the state of the business, which helps them, identify emerging opportunities. One could argue from these research perspectives that technological advances are lead deterministically to better CRM systems, however it seems this is not the case ;for example Chen and Popowich (2004) claim that for some organisations CRM is simply a technology solution that consolidates disparate databases and sales force automation tools to bridge sales and marketing functions in order to improve sales efforts. This view is shared by Reinartz et al (2004) who suggest that one of the reasons for the disappointing results of many CRM initiatives can be attributed to the overemphasis on CRM as an information technology solutio n. As a result Coltman (2004) correctly argues that Information technology must be applied in the right way to derive business value and claims that Information technology impacts organizational performance via intermediate business processes, requires complementary organizational resources such as workplace practices and structures and is influenced by the external environment. Data , Information and Knowledge Plato suggested that knowledge could only be derived from that which is believed and is true, typically called justified true belief.Earl (1994) advocates that data has to be interpersonal or objective and postulates 4 levels of knowledge needed to understand organizational information events are collected and processed to generate Data , data is manipulated and interpreted to generate information and information leads to knowledge.Sveiby suggests that information is meaningless, but becomes meaningful knowledge when it is interpreted. Polanyi (1966) defines knowledge as a construct that cannot be separated from its social context, similarly Toumi,1999) posits that data should include the context within which it was captured to ensure that it can be understood and interpreted correctly. The main underpinnings of these schools of thoughts seem to underline the importance of tacit and subjective knowledge. Tacit knowledge is defined as personal; context specific and therefore hard to formalize and communicate (includes cognitive and technical elements) This is in contrast with proponents of explicit knowledge who advocate that knowledge should be objective , that is knowledge that is transmittable in formal systematic language (Nonaka and Takenchi 1995). CRM and the internet The growth and success of the internet has been emphatic as 10.000 new pages are added each day (chaffey, 2008). This success has been fuelled by the increase in broadband adoption alongside the low cost of the internet (chaffey 2008).The internet has because of its low barrier to entry and . Not only has the internet seen the introduction of new concepts such as e-business and forced organisations to evaluate organisational silos or constructs but it has introduced new technologies such as blogs, social networks, RSS that are collectively now known as web 2. 0.Petrohoff (2008) suggests that social media is not just these new technologies enabled by the internet but is more about a community that interact with each other on an ongoing basis. The growth of the CRM industry as impressive as it seems cannot compare with the explosive growth of the internet that has catapulted ecommerce to centre stage with the value of sales alone in 2008 estimated at  £222.9bn in the united kingdom (http://www.statistics.gov.uk/pdfdir/ecom1109.pdf). This indicates that the ecommerce has become an important medium for companies to reach customers more easily.. The notion is thus permeated that rapid advancements in technology are leading to increasing transparency of marketing activities, thus making it difficult to achieve long-lasting differentiation (Hande Kimilog?lu and Hu ¨lya Zarali. 2008).While some (CA? LIN GURA?U et al , 2003) claim that the low entry barriers, the market size and the relatively low costs of online business activities have created a situation of intense competition and suggest that organisations therefore need to build brand loyalty and manage their relationships with customers better for long term viability .O thers on the otherhand see the potential offered by the internet such as high speed, cost effectiveness, constant availability, efficiency in transferring information, and integrated and individualised nature are major drivers and strengths for CRM applications (Bauer et al., 2002; Frawley, 2000). Thus a new conceptualization of CRM has been derived to accommodate the possibilities offered by the internet,wireless media and e-mail, denoted by E-CRM (chaffey and smith , 2008) with the goal of acquiring and retaining customers online using organisational websites The role of People in CRM implementations has been examined by some researchers and there appears to be divergent views. Rigby et al (2003) suggest that although CRM are used to automate processes; these processes cannot manage customer relationships that deviate from the norm for example CRM is not as effective for relationship building as face to face communication . Davenport et al (2004) concur with this and argue that two distinct types of knowledge is generated by Organisations through customer information processing, namely tacit and implicit knowledge. Explicit knowledge is generated through the processes of the CRM information system such as recording the actions of customers during communication .Explicit is therefore defined as knowledge that can be articulated ,documented and made accessible. This is contrasted with tacit knowledge generated during interaction with customers but cannot be documented and made accessible. Davenport et al (2004) therefore claim that for orga nisations to embark on successful CRM initiatives, human processes can complement and overcome the deficiencies in the technology led CRM implementations. This is also highlighted by Stringfellow, Nie, and Bowen (2004) who suggest CRM systems require complex channels to elicit the emotional needs of customers that cannot be met with standard CRM systems. As a result of this, they conclude that CRM systems are technology-rich but knowledge-poor. Therefore indeed the usefulness of CRM is limited when dealing with unstructured information and tacit knowledge. And some (Markus et al 2002) therefore correctly argue that Organisations need emergent knowledge processes . Emergent knowledge processes are organizational activities that exhibit three characteristics in combination: (1) deliberations with no best structure or sequence, (2) knowledge requirements include both general and tacit knowledge distributed across experts and non-experts, and (3) highly unpredictable actor set in term of job role or prior knowledge (Markus, et al., 2002). Web 2.0 : communication, cooperation, collaboration and connection. Musser and OReilly ( 2006) defines the WEB 2.0 as the business revolution in the computer industry caused by the move to the internet as platform and an attempt to understand the rules for success on that new platform. Chief among those rules is this: Build applications that harness network effects to get better the more people use them . Oreilly gives a comprehensive definition and suggests that Web 2.0 is a range of interactive emergent tools and social communication techniques such as Blogs, Podcasts and social networks that are aimed at increasing user participation and interaction on the web (Albrecht et al., 2007; Berners-Lee et al., 2006; Kerres, 2006; McAfee, 2006;Musser and OReilly, 2006; OReilly, 2005; Seufert, 2007). This implies that web 2.0 is an umbrella term that underlines a new paradigm of capabilities made possible by the pervasiveness or rather near ubiquity of internet. Some highlight the web 2.0 as the breaking down of organisational silos Oberhelman (). In fact Oberhelman () postulates that Web 2.0 refers generally to web tools that, rather than serve as a forum for authorities to impart information to a passive, receptive audience, actually invite site visitors to comment,collaborate, and edit information, creating a more distributed form of authority in which the boundaries between site creator and visitor are blurred. This view is shared by Graham (2005) who posits that

The Chicago Bulls :: essays research papers

Why Are The Chicago Bulls So Good? Two weeks ago, I was home watching a Chicago Bulls game. I started to analyze why the team had the best record in the league. About nine years ago, the Chicago Bulls selected Michael Jordan in the third pick of the college draft from North Carolina. A few years later, the Bulls drafted Scottie Pippen from Central Arkansas State and just recently acquired Dennis Rodman from the San Antonio Spurs. After my diagnosis, I concluded that the Bulls have the three key elements to win the championship in 1996. The Bulls have Scottie Pippen the floor general, Michael Jordan the leader, and Dennis Rodman the rebounder. The Bull's floor general is Scottie Pippen, a player who has control over everything that happens on the floor. Scottie Pippen is one of the most versatile and talented player in basketball. He can pass like a guard, rebound like a power forward, score like a shooting guard, and run and jump like few others. The floor general is very important to the team because when the team is down by two the floor general will always make the basket to pull the team ahead. He also keeps the team focused and helps bring the younger players around. The leader is Michael Jordan, a player who everyone knows. Michael Jordan is the most recognizable athlete in the world. He is not only the top player of his era but is quite possible the best player ever to wear the uniform of an NBA team. What amazes me about Michael is he was not good in college. He worked harder then any other player to become great, and his career stats prove that fact. Michael walks on the court and leads by example. Ninety percent of the time, Jordan will prevail. Without a leader, the team would not endure the playoffs. The rebounder is Dennis Rodman, a player who takes his job seriously. He is a very popular player around the league. Dennis is known for his multiple tattoos and colorful hair styles. He is also very flamboyant and a loud mouth: nevertheless, the team could not win without him. The rebounder must take on two roles that nobody wants. He must intimidate the opponent and get a technical foul every game. The head coach of the

Johann Sebastian Bach Essay -- essays research papers fc

Johann Sebastian Bach was born into a musically gifted family and was devoted to music throughput his childhood and adult years. He was taught by his father and later by his brother Johann Christoph, and was a boy soprano in Luneberg. His education was acquired largely through independent studies. In 1703 he became a violinist in the private orchestra of the prince of Weimar but left within a year to become an organist at Arnstadt. Bach went to Muhlhausen as an organist in 1707. There he married his cousin Maria Barbara Bach; together they had seven children. In 1708 he was made court organist and chamber musician at Weimar, and in 1714 he became concertmaster. In 1720 Bach’s wife died, and in 1721 he married Anna Magdalena Wulken, a woman of considerable musical cultivation; they had 13 children. In 1723 he took the important post of music director of the church of St. Thomas, Leipzig, and of its choir school; he remained in Leipzig until his death. In all his positions as choir director, Bach composed religious cantatas: a total of some 300, of which nearly 200 are in existence. Actually I think my church may have used one or more Bach’s cantatas recently. There are also over 30 secular cantatas. The bulk of his work is religious: he made four-part settings of 371 Lutheran chorales, also using many of them as the bases of organ preludes and choral works. He also composed an astonishing number of instrumental works, many of them designed for the instruction of his students. In his instrumental and choral works he perfected the art of polyphony, putting two melodies together unexpectedly, displaying an unmatched combination of inventiveness and control in his great, striding fugues. At Kothen he concentrated on instrumental compositions, especially keyboard works: the Chromatic Fantasy and Fugue; the English Suites; the French Suites; the Two-Part and Three-Part Inventions, written to teach his son Wilhelm Friedemann; and Book I of the celebrated Well-Tempered Clavier. He also wrote several unaccompanied violin sonatas and cello suites, and the Brandenburg Concertos, recognized as the best concerti grossi ever composed. The St. John Passion was performed (1723) at Leipzig when Bach was a candidate for musical director at St. Thomas. His Magnificat was presented shortly after he assumed that post. Many more of his superb religious compositions followed: the ... ...ually taking on speed. She softly whispers her secrets to the flowers and they blossom excitedly as if begging to hear more. Mother Nature blows a kiss to her charges and the breeze from that kiss flows like water through the trees, flowers, and grass to spread the spring across the land. Again it is a beautiful piece, and one that will bring piece and serenity, and even a springtime beauty to almost anyone’s home. In listening to these pieces I have decided to listen intently to more of Bach’s music. I never thought of Bach as anything more than a composer that I was going to have to learn about until now. His music touches me and even brings a smile to my face when I hear it. I now know the composer that will softly lull my children to sleep at night when they have trouble sleeping. I even listen to Bach in the morning, as his music gives a calm, and somehow more beautiful start to my day. Works Cited †¢Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  http://reference.allrefer.com/encyclopedia/B/Bach-JS.html   Ã‚  Ã‚  Ã‚  Ã‚  Johann Sebastian Bach Reference Music: History, Composers, And Performers,   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Biographies 3/15/04

Conventionality vs Instinct in Daisy Miller and The Awakening Essay

Henry James's Daisy Miller and Kate Chopin's The Awakening were first published twenty-one years apart, the former in 1878 and the latter in 1899. Despite the gap of more than two decades, however, the two works evince a similarity of thought and intent that is immediately evident in their main themes. Both works display characters whose lives have been governed almost solely by the conventions of their respective societies. Furthermore, both works also attempt to demonstrate to the reader what happens when these conventions are challenged by individual instincts, which more often than not are in direct contradiction to the dictates of convention. The theme of conventionality versus instinct predominates both works. In Daisy Miller the theme is embodied in the character of Frederick Winterbourne, an ex-patriot American living in Europe. The Awakening's Edna Pontellier serves as the means through which Kate Chopin examines her version of this theme. Both Winterbourne and Edna are trapped in conventional worlds, and both are affected by a deep, instinctive need to break free of the bonds that restrain them so absolutely. The portrayal of this theme, however, is accomplished in different ways by Henry James and Kate Chopin. The main reason for this is that although the theme is common to both works, the protagonists' experience of it are not. Conventionality has entrapped them in different ways, and their instinctive reactions arise out of differing circumstances. Frederick Winterbourne, for example, comes to a realization of his internal struggle between conventionality and instinct not in and of himself, but because of Miss Daisy Miller. Winterbourne meets the young Miss Miller in Vevay, Switzerland, while v... ...life, a life where her instincts hold ultimate sway. Yet the theme in both works is similar in one way. For, while the weight of judgement does fall against the ex-patriots in Daisy Miller, we realize that they are not wholly in the wrong, for they do recognize Giovanelli for what he is. And although we praise Daisy for her refusal to submit to their conventions, we realize that she was not necessarily perfectly correct in ignoring all of the conventions. Similarly, we praise Edna for breaking free from the conventions that a patriarchal society forced upon her. In the end, however, she is forced to leave that world, since she cannot accept any of its conventions. The true theme in both Daisy Miller and The Awakening, then, is not that it is better to flout convention and live by instinct, but that life must necessarily be a synthesis of convention and instinct.

Epilepsy: Seizure and Accurate Time Adjustment Essay

â€Å"Epilepsy is a nervous system disorder that produces sudden, intense bursts of electrical activity in the brain. This abnormal electrical activity in the brain causes seizures, which may briefly upset a person’s muscle control, movement, speech, vision, or awareness.† My definition of Epilepsy is pretty much the same; however, I would not have used the word briefly as it makes it sound so short lived. Seizures can last anywhere from a few seconds up to a few minutes. To get an accurate time adjustment use this comparison, for every second you are in a seizure you are killing many times the brain cells than if you were not. Add into this equation that the lack of oxygen to brain while in a seizure also increases the rate of brain cell death. Every second now feels like an hour. Then figure in that if it is a Grand-mal seizure where every second of convulsion is physically compared to 30 minutes of intense aerobic exercise, now you can begin to get somewhat of an idea. To get an even better picture let me explain what happens after the seizure. Disorientation: not knowing where you are when you come out of a seizure. Sometimes not knowing who you are or anyone else around are. No concept of what day or time it is. Physically: After having a Grand-mal seizure you are physically drained and tired. After getting the strength to get moving again, you now have a major migraine headache which lasts for about another day, and it gets worse with every eye movement. Having one seizure does not an Epileptic make. An Epileptic has many reoccurring seizures. There are many other ways to have seizure for example head injuries; other illnesses may also cause seizures like high fevers. These seizures normally will not happen again after the illness or injury has been taken care of and has gone away. â€Å"In the US, more than 2.3 million people are affected by seizures, and an estimated 3% of the population (about 7.2 million people) will experience at least one seizure during their lifetime. (This does not count the 5% of children who have seizures caused by fevers.) It affects all age groups. About 14% of epilepsy patients are under 15 years old and 24% are over 64,  with 62% being between those ages. Every year between 25,000 and 40,000 American children have a first seizure that is unrelated to a fever. Epilepsy is decreasing in childhood but increasing in the elderly, probably because of mild strokes and cardiac arrest.† Some children with Epilepsy actually grow out of it as they enter adult hood or shortly after. Many people with Epilepsy can be treated with drugs or other form of treatment and can go on with little to no change in their lives. Unfortunately, there are others who have seizures for no apparent reason and are so sporadic that they cannot be controlled, and the best you can hope for is some relief. Those who have their Epilepsy under control can get a drivers license as long as they are seizure free for 1 year. This used to be 6 months but has gone up. Epilepsy is all about fear. Fear of what others will think, fear of what you will do when having a seizure. Fear of killing others if you do go and get a drivers license. I mean, can you imagine waking up from a seizure and finding that you drove your truck through a school yard. â€Å"NEW YORK, May 24 (Reuters Health) – Media stories about the brain disorder epilepsy are often inaccurate and contribute to age-old stereotypes of patients as possessed and violent, researchers report. â€Å"Persistent myths about epilepsy, such as the ancient belief that it is a demonic disorder, can result in discrimination, emotional difficulties, and reluctance to seek effective treatment,† explain Dr. Gregory L. Krauss from the Johns Hopkins University in Baltimore, Maryland, and colleagues. These images may be shameful to the 2.3 million patients who suffer from epilepsy. Further, they can encourage bystanders to respond incorrectly to seizures, the researchers report in the May issue of Neurology. For example, two thirds of Americans would try to free a person’s tongue during a seizure despite recommendations that such an attempt could be dangerous to both the bystander and the patient. â€Å" This example is a good one to show how fear completely overtakes the actual thinking process. It is impossible for anyone to swallow their tongue, it is attached to the lower part your mouth. But this is usually the first thing that someone with little more calm than the others standing around would think. Having seizures when you are at school also brings around many other stereo types like â€Å"That boy must be on drugs†, hey I was but they weren’t working. Or how about this one on school report cards, â€Å"Your child does not pay attention in class!† or how about being labeled the class clown because you are â€Å"purposely seeking attention by throwing yourself on the floor and acting retarded.† Children having Epileptic seizures are ridiculed through out their school. Seizures like Grand-mal can cause one to lose control of their bladder and bowels. A 4 or 5 year old having seizures would then be weird for having them and a baby for having an accident in their pants. Bibliography Medical Encyclopedia, MSN Health  ©2004 Microsoft Corporation. All rights reserved. May 3, 2002 – http://content.health.msn.com/content/healthwise/74/18511.htm Healthwise, Incorporated, P.O. Box 1989, Boise, ID 83701 Saveon Epilepsy.com – http://www.sav-onepilepsy.com/savonhealth/savonmain/centers.aspx?condition=Epilepsy&cat=0&catID=1&subCat=Overview&subCatID=3 Neurology Channel, â€Å"Media Stories Perpetuate Epilepsy Myths† Author Suzanne Rostler – http://www.neurologychannel.com/NeurologyWorld/media.shtml iv Raymond D. Sears, II – Epileptic, Author of â€Å"Go Get the Dirty Laundry.†